Cloud Policies
Important information for our Cloud services.
The following terms apply to our Community, Standard, and Enterprise Cloud services. Please read carefully and ensure you agree before using our services.
The following terms apply to our Community, Standard, and Enterprise Cloud services. Please read carefully and ensure you agree before using our services.
This Fair Usage Policy is a key part of the agreement between you and Monospace Inc (the managing entity of Directus), which regulates your use of the Directus Cloud services. If you do not agree with this Fair Usage Policy, do not use any of the Directus Cloud services. The limits outlined below apply only to current plans. If the limits within your Enterprise Cloud Service Agreement differ from those below, the Service Agreement supersedes.
Community Cloud projects are subject to the following technical limits:
| Community Cloud Metric | Max |
|---|---|
| Asset Size | 150MB per asset |
| Total Asset Storage | 1GB per project |
Standard Cloud projects are subject to the following technical limits:
| Standard Cloud Metric | Max |
|---|---|
| Asset Size | 150MB per asset |
| Total Asset Storage | 100GB per project |
All usage is measured on a calendar monthly basis, with usage reset on the first day of each new billing period. For example, if you signed up on the 15th, your usage period is set to be from 15th to 14th of a calendar month. Project billing is based on the total number of hours active and standby nodes are utilized during the billing period.
| Infrastructure | Cost |
|---|---|
| General Purpose Nodes† | $0.03424657534 / hour |
| Performance Nodes† | $0.06849315068 / hour |
Example 1: If your project is configured to use 2 General Purpose Nodes ($0.03424657534 / hour / node), and it is active for the entire month (730 hours), then your base monthly fee will be $50.00. If you have a spike of usage during that month that causes one standby node to be activated for 19.5 consecutive hours (rounds up to 20 hours), then an additional $0.69 will be added to your monthly fee. This brings your total fee for the month to $50.69 + Tax/VAT.
To ensure the best possible experience for all Cloud customers, we enforce technical limits. If your usage exceeds the following technical limits, we reserve the right to take corrective action, including but not limited to the throttling of API requests or suspending/terminating your account. If you do not agree with the technical limitations described below then do not use any of the Directus Cloud services.
| Metric | Max |
|---|---|
| Teams | 30 per account |
| Projects | 100 per team |
| Project Creation | 10 per hour |
| Value | 50,000 characters per field |
Response times vary depending on support method, SLA terms, and time of day, but support is available via the following channels.
Across all of our support options, there are a few topics that we can not help with unless explicitly itemized in your service agreement.
At this time, we do not offer refunds for accidental project creations or abandoned projects, even when those instances may have remained empty or idle. Regardless of usage, each Cloud project reserves its own hardware, and therefore incurs infrastructure costs upon creation. For this reason, please create projects judiciously, and continue to closely monitor your projects and overages over time. Our Cloud Dashboard offers a "Billing Contact" feature to ensure your team is made aware of any monthly charges.
Keep in mind that projects can be destroyed at any time via the Cloud Dashboard.