Directus Cloud Terms and Policies
The following terms apply to our Self-Service and Enterprise Cloud offerings. Please read carefully and ensure you agree before using our services.
Fair Use Policy
This Fair Usage Policy is a key part of the agreement between you and Monospace Inc (the managing entity of Directus), which regulates your use of the Directus Cloud services. If you do not agree with this Fair Usage Policy, do not use any of the Directus Cloud services. The limits outlined below apply only to current plans. If the limits within your Enterprise Cloud Service Agreement differ from those below, the Service Agreement supersedes.
Self-Service Cloud
You can use our Cloud Dashboard to create Starter, Professional, and Business Cloud tier projects. These self-service projects may serve cached API/Asset data, and/or impose caps on API request overages, asset bandwidth overages, total asset storage, or other metrics.
Technical Limits Policy
To ensure the best possible experience for all Cloud customers, we enforce technical limits. If your usage exceeds the following technical limits, we reserve the right to take corrective action, including but not limited to the throttling of API requests, charging for overages, or suspending/terminating your account. If you do not agree with the technical limitations described below then do not use any of the Directus Cloud services.
Self-Service Cloud projects are subject to the following technical limits:
| Self-Service Cloud Technical Limits | Starter | Professional | Business |
|---|---|---|---|
| Max Seats | 5 | 15 | 25 |
| Database Entries | 5,000 | 75,000 | 25,000 |
| API Requests (non-cdn) | 50,000 | 250,000 | 1,000,000 |
| Bandwidth | 50 GB | 500 GB | 1,000 GB |
| Asset Storage | 10 GB | 150 GB | 500 GB |
| Max Body Payload Size | 1 MB | 1 MB | 1 MB |
| Max Batch Chunk Size | 100 | 100 | 100 |
| Max Relational Depth | 5 | 5 | 5 |
| Max Items Per Query | 1000 | 1000 | 1000 |
| Max Public Requests Per Sec | 1000 | 1000 | 1000 |
| Max Requests Per Sec | 50 | 50 | 50 |
| Max Signups Per Min | 5 | 5 | 5 |
| Max File Upload Size | 500 MB | 500 MB | 500 MB |
| Max Thumbnail Asset Size | 6000x6000 px | 6000x6000 px | 6000x6000 px |
| Flows Script Memory | 32 MB | 32 MB | 32 MB |
| Flows Script Timeout | 10,000 ms | 10,000 ms | 10,000 ms |
| GraphQL Query Token Max | 5000 | 5000 | 5000 |
Enterprise Cloud
Details of each Enterprise project is outlined in its Enterprise Cloud Service Agreement. Contact our sales team for more information and pricing.
Add-Ons and Overages
We do offer additional add-ons that increase quota for each self-service Cloud tier. These add-ons are charged as overages if projects go over their allotted amount outlined in the Self-Service Technical Limits table above. These add-ons are as follows:
| Cloud Add-Ons and Overages | Starter | Professional | Business |
|---|---|---|---|
| Database Entries | $5 per 2500 | $5 per 2500 | $5 per 2500 |
| API Requests | $10 per 25,000 | $10 per 25,000 | $10 per 25,000 |
| Bandwidth | $5 per 25 GB | $5 per 25 GB | $5 per 25 GB |
| Asset Storage | $5 per 5 GB | $5 per 5 GB | $5 per 5 GB |
Support Policy
Local & Self-Hosted
Due to the vast number self-hosted projects (over 25 million), our team simply doesn't have the resources to help everyone. Users self-hosting our open-source software can take advantage of our Community Support, or contact our sales team to discuss an add-on support agreement.
Self-Service Cloud
Paying users can take advantage of our Community Support for software and configuration questions, or report service issues to our Support Team. We will make reasonable efforts to ensure our Self-Service Cloud service remains online and performant, however we do not provide uptime or response-time guarantees to Self-Service Cloud Cloud customers. Responses to service-related questions could take from a couple of hours to several days, depending on the queue and the nature of your inquiry. If you're interested in learning more about elevated support options, or purchasing an add-on premium support agreement, please contact our sales team.
Enterprise Cloud
Enterprise Cloud customers have access to both Basic and Premium support options with response-time SLAs. Contact our sales team to learn more about premium support retainer add-ons.
- Basic: 9am to 5pm ET, Monday through Friday (excluding US holidays)
- Premium: 24 hours / day, 7 days / week (for critical issues only)
Across all of our support options, there are a few topics that we can not help with unless explicitly itemized in your service agreement:
- Issues with your project's front-end
- Alpha and Beta features
- Third-party integrations
- Directus feature requests
- Log Analysis
- For clients using these features:
- Direct Database Access
- Direct database changes to system or data tables that affect the Directus Application
- Custom Extensions
- Code debugging
- Code that breaks, errors, or interferes with the Directus Application
- Direct Database Access
Refund Policy
At this time, we do not offer refunds for accidental project creations or abandoned projects, even when those instances may have remained empty or idle. Regardless of usage, each Cloud project reserves its own hardware, and therefore incurs infrastructure costs upon creation. For this reason, please create projects judiciously, and continue to closely monitor your projects over time. Our Cloud Dashboard offers a dashboard to monitor your usage and a "Billing Contact" feature to ensure your team is made aware of any monthly charges.
Keep in mind that projects can be destroyed at any time via the Cloud Dashboard.