Technical Support Engineer

About Directus

Directus is an open-source data platform that empowers developers to build user interfaces for managing their content without writing complex backend code. We are a passionate team dedicated to making content management simpler and more accessible.

About the Role

As a Technical Support Engineer at Directus, you will play a critical role in providing exceptional support to our Enterprise Customers. You will be the first line of contact for users seeking assistance with installation, configuration, troubleshooting, and general usage of the Directus platform.

What You'll Do

• Provide timely and accurate technical support to users via email, chat, and ticketing systems.
• Diagnose and troubleshoot technical issues related to Directus installation, configuration, and usage.
• Research and provide clear, concise, and actionable solutions to user problems.
• Document technical knowledge and solutions in a comprehensive knowledge base.
• Contribute to the continuous improvement of the Directus knowledge base and support processes.
• Stay up-to-date on the latest advancements and features within the Directus platform.
• Collaborate effectively with the development team to identify and resolve bugs or feature requests.
• Foster a positive and helpful environment for the Directus community.

What We're Looking For

• Proven experience as a technical support engineer or similar role, preferably within the software industry.
• Basic understanding of relational databases (MySQL, PostgreSQL, etc.).
• Experience with troubleshooting technical issues and providing clear solutions.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to work independently and manage multiple tasks effectively.
• A passion for open-source software and a strong desire to help others.
• Experience with Docker and containerization technologies is a plus.

What We Offer

• Opportunity to work for a fast-growing and innovative open-source company.
• Fully remote work environment with flexible hours.
• Be part of a passionate and supportive team culture.
• Make a real impact on the success of the Directus platform and its community.

Application Process

Interested candidates should submit their cover letter and resume highlighting relevant technical support experience. Please include examples of successful customer interactions and technical troubleshooting.

Directus is an Equal Opportunity Employer. We're committed to building a diverse team of talented individuals who bring different perspectives to the company and who feel a sense of inclusion and belonging when they join our team.

If you're unsure about some of the details above, feel free to reach out with questions. We would love to hear from you!

Company Overview

Directus is a venture-backed Data Platform with a passionate community and millions of users worldwide. Modern and completely modular, our core product is comprised of a connection toolkit for developers, and an intuitive no-code App for non-technical users. With the ability to be installed next to any new or existing SQL database, Directus instantly provides end-to-end data democratization.

Directus provides the data foundation for internal data tools and omnichannel digital experiences at some of the world's most forward-looking companies, including AT&T, Bose, HTC, Prada, TripAdvisor, and the United States Navy.

We're obsessed with meticulously honing the perfect data platform. Our product-led growth strategy keeps us focused on creating a premium offering, prioritizing innovative solutions over feature bloat, and code quality over technical debt.

Our team and ecosystem are growing at a rapid pace, but we still enjoy the benefits of being a smaller, more "tactical" team. Our organization is filled with 'do-ers' where most wear a few hats, and work with relative autonomy.