Fair Usage Policy
This Fair Usage Policy is a key part of the agreement between you and RANGER Studio LLC (the managing entity of Directus Cloud), which regulates your use of the Directus Cloud service. If you do not agree with this Fair Usage Policy, do not use any of Directus Cloud services. The limits outlined below apply only to current plans. If the limits within your Enterprise Tier Service Agreement differ from those below, the Service Agreement supersedes.
|Total API Requests||2,000,000||per month|
|Total Asset Bandwidth||250||GB per month, per instance|
The usage of API requests and the Asset bandwidth is measured on a calendar monthly basis. Usage is reset on the first day of each new period. For example, if you signed up on the 15th, your usage period is set to be from 15th to 14th of a calendar month.
Additional API requests will be billed at $5 per 1,000,000 API requests per month. Additional asset bandwidth consumption will be billed at $25 per 250GB per month. The fees are applied after the initial metrics above are exceeded. Fair Usage limits can only be exceeded if your organization has a valid payment method on file.
Additional UsersEach instance includes 5 free users, each additional user is $10 per month. Billing is based on the maximum number of users during the billing period. All users are included in the total count, regardless of their status (eg: Draft or Active).
Technical Limits Policy
To ensure the best possible experience for all Directus Cloud customers, we enforce technical limits. If your Organization's usage exceeds the technical limits, we reserve the right to take corrective action, including but not limited to the throttling of API requests or suspending/terminating your account.
On-Demand Tier Limits
The follow Fair Usage limits apply specifically to On-Demand instances:
- Directus Cloud reserves the right to serve cached API and/or Asset data in the future.
- Directus Cloud reserves the right to prune item revisions in the future.
- Directus Cloud may impose caps on API request overages, asset bandwidth overages, or total asset storage.
- Directus Cloud cannot provide response time guarantees to on-demand customers — it could take from a couple of hours to several days, depending on the queue and the nature of your inquiry.